Our main priority is to give 100% satisfaction to our customers. But if for any reason they are not satisfied with the product, we are always there to help them.
We have a 7-days return policy, which means you can place a Return Request within 7 days of order delivery.
To be eligible for a return, your product must be in the same condition that you received it, unworn, unwashed or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. If any or all the products where ordered using a coupon or offer then the coupon code /offer will no longer be applicable on the order. This benefit will also not be included in the refund. If the returned product is a part of any free offer like Buy 2 get 1 free or Buy 3 get 1 free, then all the products related to the offer have to be returned, as they have been purchased as part of a group offer.
To return the product you can contact us at support@rihaansotrends.com or WhatsApp us at +91-74286-25237 with the order number.

Damages and issues:
Once you received the product, please inspect your product and contact us within 24 hours if you have received the defective, damaged or if you have received the wrong product. We are happy to exchange or refund the product, provided they are unused and accompanied by original price tags and receipt.
To replace the product, you can contact us at support@rihaansotrends.com or WhatsApp us at  +91-74286-25237, with the order number and the picture of the product within 24 hours.

Replacement:
You have to email the order number of the product you want to replace at support@rihaansotrends.com or WhatsApp us at +91-74286-25237. If we don’t have a replacement in stock, we’ll refund the full amount in your bank account.

Not Eligible For Returns and Exchange:
Personal use products like perfume, socks, stockings, swimwear, lingerie & innerwear AND custom design/personalised T-Shirts, personalised sweatshirt/hoodies and personalised cushions/mugs are not eligible for returns and exchange. Products sold on “SALES ” are also not eligible for  returns.

Reverse Pick-up: 
When we receive the return request, we will arrange for the reverse pickup of the product through our courier partner. Once  the return is approved pickup is initiated, email will be sent to your registered email or WhatsApp text will be sent to the registered number for pickup related details. Please keep the product ready with the price tags and packing slip intact.

Self Ship:
If our reverse pick-up service is not available at your address, please self-ship the product to us. Return address will be notified to you in a separate email or WhatsApp . Please pack the product with the order invoice, order number and your phone number  in the return packet. Please email the courier receipt ,order number at support@rihaansotrends.com or WhatsApp us at +91-74286-25237. We will reimburse the shipping cost incurred by you.

Cancellation:
To cancel the order you have to send an email within 24 hours after placing the order.  Once the product is shipped , it can’t be cancelled from website. You can reject the order when the delivery is attempted at your doorstep. Once we received the cancelled product we’ll refund your order amount to the source account within 5-7 business days.
To modify the shipping address you have to email us within 24 hours after placing the order, once the product is shipped we are not able to change the shipping address.

Refund Policy:
 We initiate the refund process once we receive the returned product and have passed a quality check. Please note that the shipping charges and COD charges are non-refundable.
In case of refund to your Credit/Debit/Net banking account, we will take 3-5 business days from the date of receipt of the items, depending on the processing time of your bank.
In case of COD, please email the following details from your registered email id to us at support@rihaansotrends.com or WhatsApp us at +91-74286-25237
Order Number:
Customer name( Bank Account):
Customer bank account number:
Bank name:
IFSC number:

Contact Us:
If you have questions on how to return your product to us, you can contact to us at  support@rihaansotrends.com or WhatsApp us at +91-74286-25237/